Privacy Policy
Effective Date: 13 March 2026
PrymeBay is committed to protecting your personal information and your right to privacy.
Information We Collect
When you use PrymeBay, we may collect the following information:
Account information
Name, email address, and password when you register
Order information
Products ordered, delivery addresses, and payment references
Device information
Browser type, IP address, and usage data for analytics
Communications
Messages sent through our live chat or support email
How We Use Your Information
- To process and fulfil your orders
- To send order status updates and delivery notifications
- To provide customer support and respond to inquiries
- To improve our platform and personalise your experience
- To send promotional communications (only with your consent)
- To comply with legal obligations
Data Security
We take the security of your data seriously. PrymeBay uses industry-standard security measures including:
Sharing Your Information
PrymeBay does not sell your personal data to third parties. We may share your information only in the following circumstances:
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
Cookies
PrymeBay uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. By using our platform, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect some functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the effective date at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your data.