Shipping Information
PrymeBay ships both local Ghanaian products and internationally sourced items. Here's what to expect.
Local Products
Items stocked within Ghana, ready for fast delivery.
International Products
Sourced from Asia, Europe, or North America.
Your Import Order Journey
Order Confirmed
We begin processing your order with the supplier
Processing
We're sourcing your item from the international supplier
Shipped from Abroad
Your item is dispatched from the supplier's country
In Transit
Your item is on its way to Ghana
At the Port
Your item has arrived in Ghana and is clearing customs
Out for Delivery
On its way to your door
Shipping Fees
For locally stocked products, delivery fees are shown at checkout based on your location and delivery zone. For internationally sourced products, shipping fees may vary depending on:
💡 For international orders, the final shipping cost will always be communicated to you before dispatch.
CBM Shipping Calculation
For bulk or international shipments, shipping charges may be calculated using the CBM (Cubic Meter) method — a global logistics standard that measures cargo volume.
Formula
CBM = Length × Width × Height
(all measurements in metres)
If the volumetric weight exceeds actual cargo weight, the higher value is used to determine the shipping cost — as per standard logistics industry practice.
Customs & Import Duties
For internationally sourced products, customers are responsible for:
- Customs clearance fees
- Import duties
- VAT and other local taxes
- Additional government-imposed fees
PrymeBay provides all necessary shipping and commercial invoices but cannot guarantee duty-free delivery. Customs delays are beyond our control.
Warehouse & Pickup
For warehouse logistics or consolidation shipments, you'll be notified at least 3 days in advance when your items arrive and are ready.
⚠️ Storage Fees
If items are not collected within 5 working days of notification, warehouse storage fees may apply. All outstanding fees must be cleared before release of your item.