Returns & Refunds
We want you to be happy with every purchase. Here's everything you need to know about our return and refund process.
When You're Eligible for a Refund
Wrong item delivered
Item arrived damaged or defective
Order paid but cannot be fulfilled by PrymeBay
Duplicate payment was made
⏱ Refund requests must be submitted within 48 hours of receiving your order.
Non-Refundable Orders
Once you confirm an order and PrymeBay has completed payment or procurement with a supplier on your behalf, the order is considered final and non-refundable. This applies especially to imported and internationally sourced products where procurement has already begun.
How to Request a Refund
- 1
Contact us via live chat or email within 48 hours of delivery
- 2
Provide your order number and payment reference
- 3
Describe the issue and attach photos if applicable
- 4
Our team will review and respond within 1–2 business days
Refund Processing Times
Refunds are issued using the same payment method used for the original purchase.
Payment Disputes & Chargebacks
If you initiate a payment dispute or chargeback after PrymeBay has already processed your order or paid a supplier, your order may be suspended until the dispute is resolved. PrymeBay may provide order records, payment confirmations, and supplier invoices as evidence.
We strongly encourage you to contact our support team directly before raising a dispute with your bank or payment provider.